Conformity and guarantee

Your legal rights under Dutch law are not limited to a fixed number of years. How long a product must last depends on what you can reasonably expect from it. Any commercial guarantee we offer is in addition to those rights, never instead of them.

You will not find a “two-year guarantee” anywhere on this site, because Dutch conformity law does not work that way. A pair of socks worn daily and a pair worn twice a month are not owed the same lifespan, and any fixed figure would either overstate your rights or understate them.

Silicone loses grip gradually with washing and skin contact. That is wear. Silicone peeling off the fabric in the first weeks is a fault.

Two worked examples, so this is not left vague.

Wear. You bought a sock with a 3 mm silicone arc. After eight months and perhaps fifty washes, the band is matte rather than glossy and no longer grips the way it did when new. The sock still holds, just less firmly. This is the material ageing as silicone ages against skin oils and detergent. It is not a fault and we do not replace it.

Fault. You bought the same sock. After three weeks and four washes the band has lifted along one edge, is peeling away from the knit, and a section has come off altogether. Silicone that was properly bonded does not do that in three weeks. This is a fault, and it is covered.

The same reasoning is set out with photographs on how we measure, where you can see a new band next to a heavily washed one.

No sock stays up in every shoe on every foot. Cuff height, heel shape, how the shoe fits and how you walk all matter. We give you the measurements so you can compare them to your own shoes.

If a sock matches its published cuff height and hold structure, and it still slides down on your foot in your shoe, the goods conform to the contract. They are doing what was described, in conditions we told you plainly we cannot control. That is a reason to withdraw within the 14-day period, not a conformity claim.

This conclusion depends entirely on one thing: that we disclosed the measurement method and the fitting limits before you bought. We do, on every product page, in the matcher and on the measuring page. Had we sold you the word “invisible” with no numbers attached, the same slipping would be a failure to match the description, and it would be our problem.

It follows that if a stated cuff height is wrong, or a hold structure is not what we described, slipping caused by that error is a fault and is covered.