Herroepingsrecht
Right of withdrawal
You have 14 days to change your mind about anything you buy here, with one exception that we tell you about three times before you pay.
Last updated 15 August 2026
The 14-day right
You may withdraw from your purchase within 14 days of receiving it, without giving a reason.
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The period starts on the day after the day you, or somebody you named, takes physical possession of the goods. If an order arrives in several parcels, it starts on the day after the last one arrives.
To withdraw, tell us before the 14 days are up. You can use the model form below, but you do not have to: any clear statement will do, including a plain email to support@stepsfootsocks.quest. Sending the notice on the last day is in time.
After giving notice you have a further 14 days to send the goods back.
The exception: sealed items
Socks delivered sealed for reasons of hygiene cannot be returned once the seal has been opened. This is the exception in Article 6:230p of the Dutch Civil Code for sealed goods that are not suitable for return for health protection or hygiene reasons.
11 of our 41 items are delivered sealed. Each one says so on its own product page, on its line in the basket, and again at checkout, where you have to tick a separate box confirming you understand it. If a seal is unopened, the right of withdrawal applies to that item exactly like anything else.
We can't let you try them on and send them back. That's why we give you the millimetres before you buy.
Which items are sealed
Every multipack, and the five premium items. Everything else can be tried on and sent back.
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- Deep Premium — 30 mm cuff
- Hidden Premium — 40 mm cuff
- Boat Premium — 52 mm cuff
- Band Premium — 40 mm cuff
- Grip Premium — 38 mm cuff
- Hidden 38 three-pack — 38 mm cuff
- Deep 30 three-pack — 30 mm cuff
- Band 38 three-pack — 38 mm cuff
- Boat 52 five-pack — 52 mm cuff
- Hidden 38 five-pack — 38 mm cuff
- Hidden 38 twelve-pack — 38 mm cuff
The other 30 items are not sealed. You can open them, put them on and send them back within the withdrawal period if they are not right.
What we refund
Everything you paid, including the standard delivery cost, within 14 days.
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We refund the price of the goods and the standard delivery cost of the original order. If you chose a faster or tracked service than our standard one, we refund the standard cost rather than the upgrade.
The refund goes back by the same means you paid, within 14 days of receiving your withdrawal notice. We may hold the refund until the goods are back with us, or until you show us they have been sent, whichever happens first. There is no charge for the refund itself.
You are responsible for any loss in value resulting from handling the goods beyond what is needed to establish their nature, characteristics and functioning. Trying a sock on indoors to see where the cuff sits is fine. Wearing it outdoors for a week is not.
Who pays the return postage
You do, unless the goods are faulty or do not match their description. We are telling you this before you buy, as we must.
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The direct cost of returning the goods is yours. As a guide, return postage for a small parcel is typically USD 6 to USD 14 within the European Union and more from further afield; the exact cost depends on your country and the service you pick.
If the goods are faulty, damaged in transit, or do not match what we published about them, we pay the return postage and you should not be out of pocket at all.
Send returns to: STEPS FOOTSOCKS B.V., Oranjestraat 47, 5091 BK Middelbeers, Netherlands. Please include your order reference so we can match the parcel to the order.
Cancellation before dispatch
Nothing here renews or repeats, so there is no subscription to cancel.
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Every purchase on this site is a single one-off transaction. There is no membership, no recurring delivery, no stored balance and no automatic renewal, so there is nothing that needs cancelling to stop a future charge.
If you want to stop an order that has not shipped yet, email us and we will cancel and refund it in full. Once a parcel is with the carrier the withdrawal process above applies instead.
Model withdrawal form
Optional. Any clear statement works just as well.
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The form below is the model withdrawal form required by Dutch and European consumer law. Using it is not compulsory.
Open the model withdrawal form
Modelformulier voor herroeping
To STEPS FOOTSOCKS B.V., Oranjestraat 47, 5091 BK Middelbeers, Netherlands, support@stepsfootsocks.quest:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Item(s):
Order reference:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if sent on paper):
Date:
A copy of this form is sent with every order confirmation email, so you hold it on a durable medium and not only as a page on this site.
What we do not promise
No sock stays up in every shoe on every foot. Cuff height, heel shape, how the shoe fits and how you walk all matter. We give you the measurements so you can compare them to your own shoes.
A sock that slips in your shoe but matches the measurements we published is not a faulty product, and returning it is a withdrawal rather than a complaint. That distinction is explained in full under conformity and guarantee. It only holds because we give you the millimetres first.
Contact: support@stepsfootsocks.quest · +31 13 5141933